Upwork Office Skills Test 2016.......
81 Answered Test Questions:
1. Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
Answers:
a. 5,4,3,2,1
a. 3,2,1,4,5
a. 3,5,4,1,2
a. 2,3,1,5,4
a. 3,1,5,2,4
2. What is ‘flexi-time’?
Answers:
a. The feeling when time slows down or speeds up at certain times of the day in an office environment.
a. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
a. Occasionally moving the hands on the office clock so everyone can go home early now and then.
a. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
3. Which of the following are proven methods of improving your office skills?
Answers:
a. Smiling and being appreciative of others, especially the clients.
a. Actively listening to, even humoring people at times.
a. Looking to resolve conflicts and bringing people together.
a. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
a. All of the above
4. When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answers:
a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
a. A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line.
a. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
a. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
5. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?
Answers:
a. MS Powerpoint, MS Access
a. Adobe Photoshop, MS Powerpoint
a. MS Word, MS Excel
a. MS Excel, MS PowerPoint
6. What is a ‘golden handshake’?
Answers:
a. The welcome to the building of a new CEO.
a. The last day in the office before the holidays.
a. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
a. The common usage for a series of re-hirings of past employees.
a. c and d
7. Which of the following is the correct response when you are dealing with a client, and your boss enters the room?
Answers:
a. Smile, stand up and politely introduce the client.
a. Stand up and salute, standing to attention.
a. Keep sitting down, but look up without smiling.
a. Keep discussing business until your boss politely interrupts.
a. a and d
8. Which of the following are considered bad manners while greeting a business visitor to your office?
Answers:
a. Remaining seated while the visitor introduces himself/herself
a. Not shaking hands, but simply saying hello with a smile
a. Shaking hands from the shoulder rather than the elbow
a. Shaking hands with gloves on, or forgetting to smile
a. All of the above
9. With regard to emails, when is bcc: used?
Answers:
a. When you want to send the same mail to several people and do not want the To: and cc: recipients of the mail to know the bcc: recipients of the same mail.
a. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
a. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
a. When you want to send the same mail to several people, but the mail does not support attachments.
10. What does the ‘glass ceiling’ refer to in a business context?
Answers:
a. The internal ceiling above the boardroom, whether it is on the top floor or not.
a. The roof of the company building, frequently constructed from glass to optimize the company’s public status for the surrounding area.
a. The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
a. The imaginary level above the CEO at which the company profits skyrocket.
11. You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
Answers:
a. E-mail the Regulatory Authority in charge of stopping spam in order to complain.
a. E-mail the source of the emails asking them to stop them.
a. Call over a computer expert to solve the problem.
a. Look for a Remove From Mailing List link in the email.
12. What does ‘the bottom line’ commonly refer to in an office environment?
Answers:
a. The line that appears at the bottom of a paper with the company letterhead.
a. The lowest office floor in a building.
a. The same as the dotted line.
a. The basic controlling factor, notably the financial cost, regarding whether a task or project can be accomplished or not.
13. What is the person in charge of administering an office commonly called?
Answers:
a. Office Assistant
a. Full-time Manager
a. Office Manager
a. CEO
a. None of the above
14. What is the normal length of notice period for quitting job in most professional offices?
Answers:
a. Either 2 weeks or 1 month
a. 2-3 months
a. 1 week
a. Up to 3 months, or longer
a. None of the above
15. What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
Answers:
a. Always encrypt on computer disk, and shred any hard copies.
a. Shred hard copies, save onto the file.
a. Burn hard copies, save only once to the file.
a. E-mail documents to colleagues, and then close the e-mail browser.
16. Consider the following sentence:
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
Answers:
a. 5,4,3,2,1
a. 3,2,1,4,5
a. 3,5,4,1,2
a. 2,3,1,5,4
a. 3,1,5,2,4
2. What is ‘flexi-time’?
Answers:
a. The feeling when time slows down or speeds up at certain times of the day in an office environment.
a. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
a. Occasionally moving the hands on the office clock so everyone can go home early now and then.
a. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
3. Which of the following are proven methods of improving your office skills?
Answers:
a. Smiling and being appreciative of others, especially the clients.
a. Actively listening to, even humoring people at times.
a. Looking to resolve conflicts and bringing people together.
a. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
a. All of the above
4. When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answers:
a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
a. A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line.
a. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
a. A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
5. You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?
Answers:
a. MS Powerpoint, MS Access
a. Adobe Photoshop, MS Powerpoint
a. MS Word, MS Excel
a. MS Excel, MS PowerPoint
6. What is a ‘golden handshake’?
Answers:
a. The welcome to the building of a new CEO.
a. The last day in the office before the holidays.
a. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
a. The common usage for a series of re-hirings of past employees.
a. c and d
7. Which of the following is the correct response when you are dealing with a client, and your boss enters the room?
Answers:
a. Smile, stand up and politely introduce the client.
a. Stand up and salute, standing to attention.
a. Keep sitting down, but look up without smiling.
a. Keep discussing business until your boss politely interrupts.
a. a and d
8. Which of the following are considered bad manners while greeting a business visitor to your office?
Answers:
a. Remaining seated while the visitor introduces himself/herself
a. Not shaking hands, but simply saying hello with a smile
a. Shaking hands from the shoulder rather than the elbow
a. Shaking hands with gloves on, or forgetting to smile
a. All of the above
9. With regard to emails, when is bcc: used?
Answers:
a. When you want to send the same mail to several people and do not want the To: and cc: recipients of the mail to know the bcc: recipients of the same mail.
a. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
a. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
a. When you want to send the same mail to several people, but the mail does not support attachments.
10. What does the ‘glass ceiling’ refer to in a business context?
Answers:
a. The internal ceiling above the boardroom, whether it is on the top floor or not.
a. The roof of the company building, frequently constructed from glass to optimize the company’s public status for the surrounding area.
a. The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
a. The imaginary level above the CEO at which the company profits skyrocket.
11. You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
Answers:
a. E-mail the Regulatory Authority in charge of stopping spam in order to complain.
a. E-mail the source of the emails asking them to stop them.
a. Call over a computer expert to solve the problem.
a. Look for a Remove From Mailing List link in the email.
12. What does ‘the bottom line’ commonly refer to in an office environment?
Answers:
a. The line that appears at the bottom of a paper with the company letterhead.
a. The lowest office floor in a building.
a. The same as the dotted line.
a. The basic controlling factor, notably the financial cost, regarding whether a task or project can be accomplished or not.
13. What is the person in charge of administering an office commonly called?
Answers:
a. Office Assistant
a. Full-time Manager
a. Office Manager
a. CEO
a. None of the above
14. What is the normal length of notice period for quitting job in most professional offices?
Answers:
a. Either 2 weeks or 1 month
a. 2-3 months
a. 1 week
a. Up to 3 months, or longer
a. None of the above
15. What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
Answers:
a. Always encrypt on computer disk, and shred any hard copies.
a. Shred hard copies, save onto the file.
a. Burn hard copies, save only once to the file.
a. E-mail documents to colleagues, and then close the e-mail browser.
16. Consider the following sentence:
‘There are 20 new PC’s in the accounts department.’
Should there be an apostrophe in PC’s?
Answers:
a. No
a. Yes
a. Not sure
a. No idea
a. None of the above
17. What information would the petty cash register contain?
Answers:
a. Details of expenses on account of the administrative staff.
a. Details of small expenses related to the running of the office.
a. Details of expenses on account of electricity and water bills.
a. Details of expenses worth less than $80.
18. When you are introducing a woman and are unsure of her marital status, which title should you use?
Answers:
a. Ms.
a. Miss
a. Mrs.
a. Madam
a. None of the above
19. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?
Answers:
a. During the call recipient’s office hours
a. After your office hours
a. During your office hours
a. Between 9:00 A.M. and 5:00 P.M.
a. Any of the above
20. What is ‘outsourcing’?
Answers:
a. Working outside the office, often from home.
a. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
a. A form of half working from home, half at the office.
a. Leaving work early.
21. Which of the following are good office practices when creating documents such as letters, memos, company files etc?
Answers:
a. Always save to hard drive and at least one back-up, such as a CD or thumb drive.
a. Save to the hard drive and a back-up, if necessary.
a. Save to the back-up first, and then the hard drive.
a. Save once a day.
22. What is ‘commodity value’�an important business term of relevance to most office environments?
Answers:
a. The value of all the office hardware, including computers and furniture.
a. An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.
a. The value of common decency between employees of a given office.
a. The cost in petty cash of all company-expense dinners in a given month.
23. What is the appropriate response to discovering the printer is out of ink?
Answers:
a. Force the printer to deliver the last drop of ink by turning it upside down, holding it carefully.
a. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
a. Leave it to the next person.
a. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
24. What does ‘Class A office space’ commonly refer to?
Answers:
a. Office space on former sites of class A drug offenses.
a. The lowest quality office buildings in a given area.
a. The highest quality office space available in a given area.
a. The highest quality office space for the least price.
25. What does the CTRL+V shortcut accomplish in Word 2007?
Answers:
a. It makes the selected text appear in bold.
a. It pastes the text that has already been copied.
a. It converts the selected text into the next larger size of the same font.
a. It applies italic formatting to the selected text.
a. All of the above
26. Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?
Answers:
a. Use only one bathroom light during office hours
a. Turn off lights and computers at the end of the day
a. Turn off the computers between sending e-mails
a. Use lower Watt light bulbs, especially in the emergency exits
a. a and d
27. What is the best way to handle an angry colleague or client with a complaint?
Answers:
a. Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
a. Show a little anger as a way of evening out the situation.
a. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
a. Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.
28. Which of the following are not recommended when trying to improve working with others in an office environment
Answers:
a. Talking when others are talking, and listening only occasionally.
a. Being as consciously helpful as possible, and offering practical solutions.
a. Changing the printer ink or cartridge when it runs out.
a. None of the above
29. What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answers:
a. There is no benefit except that people can delete them more easily.
a. The documents can potentially be edited online and re-circulated.
a. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
a. b and c
30. Which of the following file formats relate to a graphic file or scanned image file?
Answers:
a. JPEG
a. VBP
a. HTML
a. GIF
a. a and d
31. What is the difference between Microsoft Access and Microsoft Excel?
Answers:
a. Access is mainly for spreadsheets and Excel is for databases
a. Access is mainly for databases and Excel is for spreadsheets
a. Access is mainly for databases and Excel is for word processsing
a. Access is mainly for word processing and Excel is for spreadsheets, including digitial photograph editing
32. What is the most frequently used typeface and point size when creating Word documents?
Answers:
a. Times New Roman, 12 point
a. Times, 14 point
a. Courier New, 12 point
a. Courier New, 14 point
a. All of the above
33. What is a ‘mouse potato'(a comic phrase in an office environment)?
Answers:
a. The equivalent of a couch potato, but in terms of using a computer — i.e. someone who spends all their time at a computer.
a. A virus or other harmful computer bug, such as a ‘trojan horse’.
a. An office ornament that workers place on their desks to keep them motivated during office hours.
a. b and c
34. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answers:
a. Bow slightly before your superiors or company executives.
a. Take the coats from clients and drape them over your arm during the meeting.
a. Turn OFF all cell phones, pagers and other electronic devices.
a. Turn ON all cell phones, pagers and other electronic devices.
a. a and c
35. What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answers:
a. 9 AM — 5 PM
a. 6 AM — 6 PM
a. 8 AM — 7 PM
a. 10 AM — 8 PM
a. None of the above
36. What is an office ‘memo circular’?
Answers:
a. A simple message, usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.
a. A circular-shaped memo.
a. A letter of introduction by a potential new client.
a. A complaint letter to the CEO circulated to and signed by the entire company staff.
37. Traditionally, approximately how many pages should a business CV or resume have?
Answers:
a. 1-3, preferably 2
a. 1-5, but usually 2-3
a. Just 1
a. Exactly 2 and a half, and never more or less
a. All of the above
38. Which of the following activities could possibly infect your computer with a virus?
Answers:
a. Installing pirated Software from a CD.
a. Downloading games and songs from the internet.
a. Booting your computer with a ‘write protected floppy disk’.
a. All of the above
39. In any office or business environment, what does the ‘opportunity success rate’ refer to?
Answers:
a. The success of a business in dollar value minus the dollar value of previous attempts to make it a success.
a. The number of won opportunities as a percentage of the number of won and lost opportunities.
a. The number of lost opportunities as a percentage of the number of almost won opportunities.
a. The opportunity costs divided by the so-called sunk costs.
40. What are the dimensions of an A4 size sheet of paper?
Answers:
a. 216 mm x 279 mm
a. 220 mm x 310 mm
a. 215 mm x 295 mm
a. 210 mm x 297 mm
a. a and d
41. What does the abbreviation CEO stand for?
Answers:
a. Company Executive Officer
a. Communicate Especially On
a. Corporate Exact Office
a. Cheat Every One
a. Chief Executive Officer
42. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?
Answers:
a. You talk to the foreign workers and tell them that they should complain to the Upper Management.
a. You tell your supervisor that his misbehavior is inappropriate.
a. Nothing, you prefer to keep quiet because everybody else is quiet.
a. You complain to the Upper Management.
43. According to standard filing conventions, in which order will the following three documents be filed?
Answers:
a. No
a. Yes
a. Not sure
a. No idea
a. None of the above
17. What information would the petty cash register contain?
Answers:
a. Details of expenses on account of the administrative staff.
a. Details of small expenses related to the running of the office.
a. Details of expenses on account of electricity and water bills.
a. Details of expenses worth less than $80.
18. When you are introducing a woman and are unsure of her marital status, which title should you use?
Answers:
a. Ms.
a. Miss
a. Mrs.
a. Madam
a. None of the above
19. You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?
Answers:
a. During the call recipient’s office hours
a. After your office hours
a. During your office hours
a. Between 9:00 A.M. and 5:00 P.M.
a. Any of the above
20. What is ‘outsourcing’?
Answers:
a. Working outside the office, often from home.
a. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
a. A form of half working from home, half at the office.
a. Leaving work early.
21. Which of the following are good office practices when creating documents such as letters, memos, company files etc?
Answers:
a. Always save to hard drive and at least one back-up, such as a CD or thumb drive.
a. Save to the hard drive and a back-up, if necessary.
a. Save to the back-up first, and then the hard drive.
a. Save once a day.
22. What is ‘commodity value’�an important business term of relevance to most office environments?
Answers:
a. The value of all the office hardware, including computers and furniture.
a. An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.
a. The value of common decency between employees of a given office.
a. The cost in petty cash of all company-expense dinners in a given month.
23. What is the appropriate response to discovering the printer is out of ink?
Answers:
a. Force the printer to deliver the last drop of ink by turning it upside down, holding it carefully.
a. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
a. Leave it to the next person.
a. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
24. What does ‘Class A office space’ commonly refer to?
Answers:
a. Office space on former sites of class A drug offenses.
a. The lowest quality office buildings in a given area.
a. The highest quality office space available in a given area.
a. The highest quality office space for the least price.
25. What does the CTRL+V shortcut accomplish in Word 2007?
Answers:
a. It makes the selected text appear in bold.
a. It pastes the text that has already been copied.
a. It converts the selected text into the next larger size of the same font.
a. It applies italic formatting to the selected text.
a. All of the above
26. Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?
Answers:
a. Use only one bathroom light during office hours
a. Turn off lights and computers at the end of the day
a. Turn off the computers between sending e-mails
a. Use lower Watt light bulbs, especially in the emergency exits
a. a and d
27. What is the best way to handle an angry colleague or client with a complaint?
Answers:
a. Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
a. Show a little anger as a way of evening out the situation.
a. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
a. Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.
28. Which of the following are not recommended when trying to improve working with others in an office environment
Answers:
a. Talking when others are talking, and listening only occasionally.
a. Being as consciously helpful as possible, and offering practical solutions.
a. Changing the printer ink or cartridge when it runs out.
a. None of the above
29. What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answers:
a. There is no benefit except that people can delete them more easily.
a. The documents can potentially be edited online and re-circulated.
a. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
a. b and c
30. Which of the following file formats relate to a graphic file or scanned image file?
Answers:
a. JPEG
a. VBP
a. HTML
a. GIF
a. a and d
31. What is the difference between Microsoft Access and Microsoft Excel?
Answers:
a. Access is mainly for spreadsheets and Excel is for databases
a. Access is mainly for databases and Excel is for spreadsheets
a. Access is mainly for databases and Excel is for word processsing
a. Access is mainly for word processing and Excel is for spreadsheets, including digitial photograph editing
32. What is the most frequently used typeface and point size when creating Word documents?
Answers:
a. Times New Roman, 12 point
a. Times, 14 point
a. Courier New, 12 point
a. Courier New, 14 point
a. All of the above
33. What is a ‘mouse potato'(a comic phrase in an office environment)?
Answers:
a. The equivalent of a couch potato, but in terms of using a computer — i.e. someone who spends all their time at a computer.
a. A virus or other harmful computer bug, such as a ‘trojan horse’.
a. An office ornament that workers place on their desks to keep them motivated during office hours.
a. b and c
34. What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answers:
a. Bow slightly before your superiors or company executives.
a. Take the coats from clients and drape them over your arm during the meeting.
a. Turn OFF all cell phones, pagers and other electronic devices.
a. Turn ON all cell phones, pagers and other electronic devices.
a. a and c
35. What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answers:
a. 9 AM — 5 PM
a. 6 AM — 6 PM
a. 8 AM — 7 PM
a. 10 AM — 8 PM
a. None of the above
36. What is an office ‘memo circular’?
Answers:
a. A simple message, usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.
a. A circular-shaped memo.
a. A letter of introduction by a potential new client.
a. A complaint letter to the CEO circulated to and signed by the entire company staff.
37. Traditionally, approximately how many pages should a business CV or resume have?
Answers:
a. 1-3, preferably 2
a. 1-5, but usually 2-3
a. Just 1
a. Exactly 2 and a half, and never more or less
a. All of the above
38. Which of the following activities could possibly infect your computer with a virus?
Answers:
a. Installing pirated Software from a CD.
a. Downloading games and songs from the internet.
a. Booting your computer with a ‘write protected floppy disk’.
a. All of the above
39. In any office or business environment, what does the ‘opportunity success rate’ refer to?
Answers:
a. The success of a business in dollar value minus the dollar value of previous attempts to make it a success.
a. The number of won opportunities as a percentage of the number of won and lost opportunities.
a. The number of lost opportunities as a percentage of the number of almost won opportunities.
a. The opportunity costs divided by the so-called sunk costs.
40. What are the dimensions of an A4 size sheet of paper?
Answers:
a. 216 mm x 279 mm
a. 220 mm x 310 mm
a. 215 mm x 295 mm
a. 210 mm x 297 mm
a. a and d
41. What does the abbreviation CEO stand for?
Answers:
a. Company Executive Officer
a. Communicate Especially On
a. Corporate Exact Office
a. Cheat Every One
a. Chief Executive Officer
42. You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?
Answers:
a. You talk to the foreign workers and tell them that they should complain to the Upper Management.
a. You tell your supervisor that his misbehavior is inappropriate.
a. Nothing, you prefer to keep quiet because everybody else is quiet.
a. You complain to the Upper Management.
43. According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones’s office, Doctor at sea, Doctor come quickly
Answers:
a. Dr. Jones’s office, Doctor at sea, Doctor come quickly
a. Doctor at sea, Doctor come quickly, Dr. Jones’s office
a. Doctor come quickly, Dr. Jones’s office, Doctor at sea
a. Dr. Jones’s office, Doctor come quickly, Doctor at sea
44. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?
Answers:
a. If you are free, allow the meeting to start early.
a. Take their coat, offer them something to drink, and tell them you will be with them in a moment.
a. Try and meet them as soon as possible.
a. All of the above.
45. Which of the following are the important components of good interpersonal office skills?
Answers:
a. Effectively translating and conveying information.
a. Being able to accurately interpret other people’s emotions.
a. Calmly arriving at resolutions to conflict.
a. Avoiding gossip and being polite.
a. All of the above
46. What does administration generally handle in an office environment?
Answers:
a. Paperwork and accounts.
a. Specifically, the hiring of new management and middle management.
a. The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
a. Ensuring that the infrastructure of the building is regularly checked and modernized.
47. What is ‘commodity value’—an important business term of relevance to most office environments?
Answers:
a. The value of all the office hardware, including computers and furniture.
a. An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.
a. The value of common decency between employees of a given office.
a. The cost in petty cash of all company-expense dinners in a given month.
48. Which of the following are commonly used computer web browsers?
Answers:
a. Mozilla, Guardian Website, The Times of London, MSN
a. Expedia, Opodo, Student Universe, Godzilla
a. Chrome, Explorer, Firefox
a. Google, MSN, Yahoo, Ask
49. What common injury can result from too much concentrated typing over too little amount of time?
Answers:
a. Leg injury
a. Broken neck
a. Blue hands
a. Repetitive strain injury
a. All of the above
50. You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answers:
a. Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.
a. Give the client the local number of FEDEX in Korea.
a. Call FEDEX and ask them to speak directly to the customer.
a. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
51. What two kinds of printers are commonly in use in most office environments?
Answers:
a. Industrial and private
a. Hewlett Packard and Brother
a. Laser and ink-jet
a. Black-and-white and color
a. None of the above
Answers:
a. Dr. Jones’s office, Doctor at sea, Doctor come quickly
a. Doctor at sea, Doctor come quickly, Dr. Jones’s office
a. Doctor come quickly, Dr. Jones’s office, Doctor at sea
a. Dr. Jones’s office, Doctor come quickly, Doctor at sea
44. When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?
Answers:
a. If you are free, allow the meeting to start early.
a. Take their coat, offer them something to drink, and tell them you will be with them in a moment.
a. Try and meet them as soon as possible.
a. All of the above.
45. Which of the following are the important components of good interpersonal office skills?
Answers:
a. Effectively translating and conveying information.
a. Being able to accurately interpret other people’s emotions.
a. Calmly arriving at resolutions to conflict.
a. Avoiding gossip and being polite.
a. All of the above
46. What does administration generally handle in an office environment?
Answers:
a. Paperwork and accounts.
a. Specifically, the hiring of new management and middle management.
a. The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
a. Ensuring that the infrastructure of the building is regularly checked and modernized.
47. What is ‘commodity value’—an important business term of relevance to most office environments?
Answers:
a. The value of all the office hardware, including computers and furniture.
a. An economics term meaning the intrinsic value under optimal, often free-market conditions of the product the company sells or manufactures.
a. The value of common decency between employees of a given office.
a. The cost in petty cash of all company-expense dinners in a given month.
48. Which of the following are commonly used computer web browsers?
Answers:
a. Mozilla, Guardian Website, The Times of London, MSN
a. Expedia, Opodo, Student Universe, Godzilla
a. Chrome, Explorer, Firefox
a. Google, MSN, Yahoo, Ask
49. What common injury can result from too much concentrated typing over too little amount of time?
Answers:
a. Leg injury
a. Broken neck
a. Blue hands
a. Repetitive strain injury
a. All of the above
50. You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answers:
a. Give the client the airway bill number and ask him to call up FEDEX about the status of the courier.
a. Give the client the local number of FEDEX in Korea.
a. Call FEDEX and ask them to speak directly to the customer.
a. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
51. What two kinds of printers are commonly in use in most office environments?
Answers:
a. Industrial and private
a. Hewlett Packard and Brother
a. Laser and ink-jet
a. Black-and-white and color
a. None of the above
52. In which order would the following strategic planning activities take place?
- Evaluating performance
- Devising strategy
- Documenting plans
- Executing plans
a.2, 4, 3, 1
b.4, 3, 1, 2
c.3, 2, 1, 4
d.4, 1, 3, 2
e.2, 3, 4, 1
53. Which of the following are the characteristics of highly productive people?
a.Approaching a problem in a systematic manner.
b.Acting spontaneously.
c.Concentrating single-mindedly.
d.Trying to analyze a problem from a single point of view.
54. If a subordinate is having difficulty carrying out a delegated task, what should a manager do?
a.Take over the task for the employee so he or she will not become demoralized.
b.Be available as a role model and resource in identifying alternative solutions.
c.Give the employee a written warning.
d.Give the employee a second delegated task so he or she has another opportunity to prove his worth.
55. Suppose there is a queue of two printing jobs to be completed by a printer and unfortunately one of the jobs got stuck in the queue. Which of the following steps can be useful in this case?
- i) Press cancel button on the printer to cancel the job.
- ii) Power off the printer.
iii) Unplug the printer cable, wait for a minute then re-plug it.
- iv) Click on Start -> Devices and Printers -> Double-click on the printer icon and cancel the printer job.
a.(i) and (iii) only
b.(ii) and (iv) only
c.(i) and (iv) only
d.(ii), (iii), and (iv)
56. What is/are the benefit(s) of e-mailing documents rather than always providing hard copies to individuals?
a.There is no benefit except that people can delete them more easily.
b.The documents can potentially be edited online and re-circulated.
c.The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d.b and c
57. A person with good interpersonal skills MUST possess:
a.The ability to know when to listen, how to listen and when to speak.
b.The skill of intuition.
c.Enormous deal of patience and calmness.
d.The ability to fulfill his/her commitments.
58. Which of the following options will help you in establishing strong relationships with your clients?
a.Spending sufficient capital instead of time to acquire your client.
b.Doing creative outsourcing to research about the needs of the client.
c.Acquiring new clients while not letting the old ones go.
d.Avoiding being friendly and instead being professional, while dealing with a client.
59. What are the dimensions of an A4 size sheet of paper?
a.5.8 × 8.3 in/148 × 210 mm
b.16.5 × 23.4 in/420 × 594 mm
c.11.7 × 16.5 in/297 × 420 mm
d.8.3 × 11.7 in/210 × 297 mm
60. Which of the following resources is/are managed by an administrator?
- i) People
- ii) Equipment
iii) Space
- iv) Information
a.Only option i)
b.Only options i) and iii)
c.Only options i) and iv)
d.All options i), ii), iii), and iv)
61. Nominal Group Technique is used when:
a.the group has new members.
b.some members are not participating.
c.tasks are allotted scores according to their importance.
d.the manager wants to reduce his workload.
62. What does ‘the bottom line’ commonly refer to in an office environment?
a.It is described as any action that may increase or decrease the net earnings or the overall profit of company.
b.It is the minimum wage/pay that must be provided to an employee in the company.
c.It is described as the maximum number of employees that can be hired by a company.
d.None of the above
63. Which of the following correctly defines a consensus decision?
a.A consensus decision involves everyone, but the decision is taken by the person in charge.
b.A consensus decision involves everyone and is based on where the majority rules.
c.A consensus decision is based on the decision of the person in charge.
d.None of the above.
64. Which persuasion technique are you using when the listeners have complied with requests and you let them know that they made a good decision that was of great help?
a.Reassurance
b.Artificial Disinterest
c.Bandwagon
d.Exchange Favors
65. Which of the following does NOT represent good negotiating and influencing skills?
a.A sharp, quick reaction to something that you object.
b.Assertiveness.
c.Active listening.
d.Asking probing questions and seeking time to ponder over ideas.
66. Which of the following needs to be considered before delegating a task to someone else?
a.Whether someone else can do the task.
b.Whether someone else can do the task better than you.
c.Whether someone else can do the task at a lower cost than you.
d.All of the above.
67. Which of the following best describes ‘scenario planning’ as a planning tool?
a.Considering multiple possible outcomes so that an executive/a team can respond to a range of eventualities.
b.Focusing efforts on the most likely outcome so that an executive/a team is ready to respond.
c.Using comparisons with past examples to predict likely outcomes.
d.Preparing a detailed plan that addresses each stage of a particular scenario.
68. What is the appropriate response to discovering the printer to be out of ink?
a.Inform the HR department about the issue.
b.Report the issue to your immediate manager and ask him to handle it.
c.Leave it to the next person.
d.Replace the ink if the cartridge is available, otherwise follow the office procedure for replacing or ordering the cartridges.
69. On creating her two page resume, Emma finds the paragraph heading for her “Professional Achievements” paragraph is showing at the bottom of the first page, while the details are on the next page. To keep the paragraph heading as well as the paragraph text on the same page, and assuming there are no empty paragraph markers in the document and the widow/orphan option is turned on, Emma should click on the paragraph heading and select which option from the Paragraph group?
a.Keep lines together
b.Keep with next
c.Widow/orphan
70. What does the term ‘kaizen’ refer to?
a.Continuous improvement
b.Introducing a flatter management structure
c.Work ethics
d.Up-skilling employees
No comments:
Post a Comment